A day in the life of an Operations Manager

Hi, I’m Carli – one of the Operations Managers at YG.
I lead our Mentoring and Families department, making sure everything behind the scenes runs smoothly so our teams are fully equipped to support young people and their families in the best way possible.

One of the things I love most about working at YG is that no two days are ever the same. My role is really varied – some days I’m holding 1-1s with staff, running team meetings, or supporting caseload reviews. Other days, I’m out and about meeting with partner organisations across the county, building strong relationships and exploring new ways of working together to improve outcomes for young people.

A key part of my role is reviewing data and outcomes to ensure we’re meeting our targets and clearly demonstrating the impact of our work. I also meet regularly with commissioners and prepare reports that highlight the incredible support our teams provide every day.

As part of YG’s safeguarding team, I help guide and support staff in responding to concerns, making sure we’re prioritising the safety and well being of the young people we work with.

Staff development is another area I’m passionate about. I deliver training both within YG and externally, helping to up skill colleagues and grow our shared expertise. I also work closely with our senior leadership team to plan ahead and continue developing as an organisation – building on all the great work we’re already doing.

Although I don’t work directly with young people myself, they’re at the heart of everything we do. Hearing their stories, celebrating their progress, and seeing the difference our support makes is a constant reminder of why I love being part of YG.